Last updated: 24 September 2026
Qroople (Pty) Ltd (“Qroople”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Qroople collects, uses, stores, protects and discloses personal information when you visit or use the Qroople website, create an account, use our services, publish a professional profile or deal, purchase a Coupon, contact us, or otherwise interact with Qroople.
Qroople operates from South Africa and processes personal information in accordance with applicable data-protection laws, including the **Protection of Personal Information Act, 4 of 2013 (“POPIA”)** and, where applicable, the **General Data Protection Regulation (“GDPR”)**.
By using the Website, you acknowledge that you have read this Privacy Policy. Where applicable, Qroople will obtain consent or rely on another lawful basis for processing as required by applicable law.
1. INFORMATION WE COLLECT
1.1 Information you provide to us:
Depending on how you use Qroople, we may collect information such as:
1.1.1 your name or company/business name;
1.1.2 email address;
1.1.3 telephone or mobile number;
1.1.4 business or other address information;
1.1.5 account and login information;
1.1.6 professional or business information, including services, categories, descriptions and business information;
1.1.7 information contained in professional profiles, Coupons, offers, deals, advertisements, images, logos and other content that you submit or publish;
1.1.8 information relating to transactions, purchases, orders, Coupon use and redemptions;
1.1.9 communications and enquiries that you send to Qroople;
1.1.10 information that you provide when requesting assistance or support; and
1.1.11 any other personal information that you voluntarily provide to us.
1.2 Information collected automatically
When you use the Website, we may automatically receive technical information such as:
* Internet Protocol (“IP”) address;
* browser and device type;
* operating system;
* language and general technical information;
* date and time of visits;
* pages viewed;
* referring pages;
* approximate location information derived from technical data where applicable; and
* information concerning how the Website is used.
We may collect this information through server logs, cookies and similar technologies.
1.3 Cookies and similar technologies
Qroople may use cookies and similar technologies to operate the Website, remember preferences, maintain sessions, improve functionality, understand Website usage and, where applicable, support analytics, advertising or marketing activities.
Some cookies may be necessary for the Website to function. Other cookies may be subject to your consent or available controls, depending on the type of cookie and applicable law.
Further information about cookies and available choices may be provided through the Website's cookie settings or notices.
1.4 Payment information
Qroople does not ordinarily request or intentionally collect complete payment-card details directly through the Website.
Where payments are processed through a third-party payment service provider, payment information may be collected and processed directly by that provider in accordance with its own privacy policy and applicable security requirements.
Qroople does not control the privacy practices of third-party payment providers.
1.5 Information from other sources
Where permitted by law, Qroople may receive information from third parties or publicly available sources, for example where reasonably necessary for fraud prevention, verification, security, business operations or compliance with legal obligations.
Where required by applicable law, we will provide the relevant privacy information concerning such processing.
2. HOW WE USE PERSONAL INFORMATION
2.1 Purposes of processing
Qroople may use personal information for purposes including:
2.1.1 providing and operating the Website and Qroople services;
2.1.2 creating and managing user accounts;
2.1.3 enabling Partners to create and maintain professional profiles and publish services, offers and Coupons;
2.1.4 enabling Clients to search for and interact with service providers, businesses, offers and Coupons;
2.1.5 processing Coupon purchases, orders, redemptions and related transactions;
2.1.6 enabling Partners and Clients to contact one another where this functionality is provided;
2.1.7 providing customer support and responding to enquiries;
2.1.8 communicating with you regarding your account, profile, Coupon, transaction, enquiry or use of our services;
2.1.9 sending information that you have requested;
2.1.10 sending marketing or promotional communications where permitted by law and, where required, with your consent;
2.1.11 improving, maintaining and developing the Website, services and user experience;
2.1.12 analysing Website usage and service performance;
2.1.13 detecting, preventing and investigating fraud, abuse, security incidents and other harmful or unlawful activity;
2.1.14 enforcing our Terms and Conditions and other applicable agreements;
2.1.15 complying with legal, regulatory, tax, accounting or law-enforcement requirements;
2.1.16 resolving disputes and protecting the rights, property and safety of Qroople, our Users and others; and
2.1.17 carrying out other purposes that are compatible with the purpose for which the information was originally collected or otherwise permitted by applicable law.
2.2 Legal bases where GDPR applies
Where the GDPR applies, Qroople may process personal information on one or more of the following legal bases, depending on the circumstances:
* performance of a contract or taking steps at your request before entering into a contract;
* compliance with a legal obligation;
* your consent, where consent is required;
* Qroople's legitimate interests, where those interests are not overridden by your rights and interests; and
* another lawful basis permitted by applicable data-protection law.
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
3. PROVIDING PERSONAL INFORMATION
Some personal information is necessary for Qroople to provide particular services or perform a transaction.
You may choose not to provide information where provision is voluntary. However, if information that is necessary for a particular service, account, transaction or functionality is not provided, Qroople may be unable to provide that service, process the transaction, create the requested profile or Coupon, or provide the requested functionality.
Where required by applicable law, Qroople will indicate whether particular information is mandatory or voluntary.
4. PUBLICLY AVAILABLE INFORMATION
4.1 Professional profiles and Coupons
Qroople is a marketplace and marketing platform that allows Partners to publish professional profiles, services, offers and Coupons.
Information that a Partner submits for publication may become publicly accessible on the Website and may potentially be indexed by search engines.
Depending on the information submitted and the functionality being used, published information may include business name, service information, location information, images, descriptions, contact information and other information intended for public display.
4.2 Contact between Clients and Partners
Where Qroople provides functionality that allows Clients to contact Partners, information necessary for that communication may be displayed or made available to the relevant Client.
Partners should not publish personal information that they do not wish to make publicly available.
4.3 Search engines and third-party sharing
Published profiles, services, offers and Coupons may appear in search-engine results or be shared through social media or other online channels.
Qroople cannot control how third parties independently use information that has been made publicly available.
5. DISCLOSURE OF PERSONAL INFORMATION
Qroople may disclose personal information to the following categories of recipients where reasonably necessary and permitted by applicable law:
5.1 service providers that assist us with hosting, website operation, technology, communications, analytics, customer support, security or other business functions;
5.2 payment and transaction service providers where necessary to process payments or transactions;
5.3 professional advisers, auditors, insurers and other service providers where reasonably necessary;
5.4 law-enforcement authorities, regulators, courts or government bodies where required or permitted by law;
5.5 Partners or Clients where disclosure is necessary to provide a requested Qroople service or communication functionality; and
5.6 another entity in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.
Qroople does not sell personal information to third parties.
6. LEGAL DISCLOSURES AND PROTECTION
Qroople may access, preserve or disclose personal information where reasonably necessary to:
6.1 comply with applicable law, legal process, court orders or lawful requests from authorities;
6.2 enforce or administer our Terms and Conditions or other agreements;
6.3 investigate fraud, security incidents or unlawful activity;
6.4 protect the rights, property or safety of Qroople, our Users or members of the public; or
6.5 establish, exercise or defend legal claims.
Where legally permitted, Qroople will take reasonable steps to limit disclosures to information that is relevant to the applicable purpose.
7. STORAGE AND RETENTION
Qroople retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud and enforcing agreements.
When personal information is no longer required, Qroople will take reasonable steps to delete, destroy, anonymise or otherwise securely dispose of it, subject to any legal or legitimate requirement to retain it.
Where the GDPR applies, the retention period or criteria used to determine the retention period will depend on the purpose for which the information is processed.
8. SECURITY
Qroople takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction, damage, alteration or disclosure.
Such measures may include access controls, confidentiality obligations, appropriate technical safeguards and procedures designed to protect information.
No method of transmission or storage can be guaranteed to be completely secure. Accordingly, while Qroople takes reasonable measures to protect personal information, we cannot guarantee absolute security.
Where Qroople becomes aware of a security incident involving personal information, Qroople will take appropriate steps in accordance with applicable law.
9. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to third-party websites, applications, social-media services, payment providers or other services.
Once you leave the Qroople Website or interact directly with a third-party service, that third party's privacy policy and terms may apply.
Qroople is not responsible for the privacy practices of independent third parties.
Third-party services may include, where applicable:
* payment service providers;
* analytics and measurement services;
* advertising services;
* social-media platforms;
* authentication or login services; and
* other technology or service providers.
The actual third-party services used by Qroople may change from time to time.
10. INTERNATIONAL TRANSFERS
Qroople may use service providers or technologies that process personal information outside South Africa or outside the country in which you are located.
Where personal information is transferred across borders, Qroople will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data-protection laws and any required safeguards.
Where the GDPR applies, Qroople will only transfer personal information to a third country or international organisation where the requirements of applicable GDPR provisions concerning international transfers are satisfied.
11. YOUR PRIVACY RIGHTS
Subject to applicable law and any lawful limitations, you may have rights including:
11.1 the right to request access to personal information held about you;
11.2 the right to request correction of inaccurate or incomplete personal information;
11.3 the right to request deletion or destruction of personal information where applicable;
11.4 the right to object to certain processing;
11.5 the right to request restriction of processing in circumstances provided by applicable law;
11.6 the right to withdraw consent where processing is based on consent;
11.7 the right to object to direct marketing where applicable;
11.8 the right to data portability where the GDPR applies and the relevant legal conditions are satisfied; and
11.9 the right to lodge a complaint with the relevant data-protection authority.
These rights are not absolute and may be subject to applicable legal exceptions.
12. HOW TO EXERCISE YOUR RIGHTS
To ask about your personal information, request access or correction, withdraw consent where applicable, or raise a privacy concern, contact Qroople at:
privacy@qroople.com
Please provide sufficient information for us to identify your request and respond appropriately.
We may need to verify your identity before providing access to personal information or making certain changes.
13. SOUTH AFRICAN DATA-PROTECTION LAW
Qroople is based in South Africa and seeks to process personal information in accordance with POPIA and other applicable South African laws.
For applicable complaints or regulatory matters, you may also contact the **Information Regulator of South Africa**.
14. GDPR
Where the GDPR applies to Qroople's processing of your personal information, Qroople will process that information in accordance with applicable GDPR requirements.
Depending on the circumstances, GDPR data-subject rights may include:
14.1 the right to be informed;
14.2 the right of access;
14.3 the right to rectification;
14.4 the right to erasure;
14.5 the right to restriction of processing;
14.6 the right to object;
14.7 the right to data portability; and
14.8 rights relating to automated decision-making and profiling where applicable.
You also have the right to lodge a complaint with a competent data-protection supervisory authority.
If Qroople formally appoints a Data Protection Officer or EU representative where required, the relevant contact details will be provided in this Privacy Policy.
15. DIRECT MARKETING
Qroople may communicate with you about services, offers, deals, promotions or other information where permitted by applicable law.
Where consent is required, Qroople will obtain the appropriate consent.
You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the relevant communication or by contacting:
privacy@qroople.com
Please note that you may continue to receive necessary service-related communications, such as transaction, account, security or legal notices.
16. CHILDREN
Qroople's services are not directed at children where applicable law prohibits their use.
Qroople does not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
If you believe that a child has provided personal information to Qroople unlawfully, please contact us at privacy@qroople.com.
17. ACCURACY OF PERSONAL INFORMATION
We ask Users to provide accurate and up-to-date information.
If your personal information changes, you may contact us or use the available account functionality to update your information.
If you believe that information held by Qroople is inaccurate or incomplete, please contact us at:
privacy@qroople.com
18. CHANGES TO THIS PRIVACY POLICY
Qroople may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.
The latest version will be published on the Website.
Where required by applicable law, Qroople will provide additional notice of material changes.
19. CONTACT US
If you have questions, comments, requests or concerns regarding this Privacy Policy or Qroople's processing of personal information, please contact:
Qroople (Pty) Ltd
Email: privacy@qroople.com